F.A.Q. |
How long does the visit last ?The visit doesn't have a set duration. Take your time to wander from one aquarium to another, to watch the seals being fed, or enjoy the majestic ballet of the rays. What are the museum's opening times ? Can I visit on a Sunday ?Yes, or course you can. The museum is open on Sunday and national holidays. What methods of payment do you take (admission and shop) ?You can pay for admission to the museum by : Do you have special works committee rates ?Yes, of course. To find out more about our works committee rates, please contact Mr. Peyo Birebent, Promotions Manager, by telephoning him on +33 (0) 5 59 22 33 34 or by sending him an e-mail. Is there any advantage in buying tickets in advance ?Buying tickets in advance on our Internet site will give you the possibility of having direct access to exhibitions by avoiding the queue at the admission desks. Do I have to chose the day and time of my visit if I buy my tickets on line ?No, you don't. Buy your ticket on line and then choose when you want to visit on a day and time that suits you. Is it possible to leave the museum and then come back in again to continue the visit ?No, it isn't. The visit must be made in one go. You may not leave the museum and then come back in again with the same ticket. Does the visit only take place indoors ?Most of the circuit is indeed indoors. However, the seal pool (and therefore their feeding time) is visible from the terrace on the 3rd level. Can the signs and notices in the museum be understood by people that don't speak French ?You will find information available in French throughout the whole tour of the museum. However, the museum offers an audioguide service that is available in French, English, Spanish, German and Basque. Can I take photographs of the fish ?Yes, you can. Taking photographs inside the museum is allowed. However, the use of any flash equipement is strictly forbidden : fish have no eyelids and are extremely sensitive to bright lights and flashes. Where does the seawater come from ?The seawater is pumped directly from the nearby sea. It is then filtered and sterilised by us. We fill the aquariums and pools at the Musée de la Mer Aquarium de Biarritz with this water. Am I allowed to eat on the premises ?Yes, you are. There are vending machines selling drinks and food. Is there a souvenir gift shop ?The museum does indeed have a shop where you will be able to find gifts not only for your friends, but also for yourself. For more information, please click on "Shop". Can I leave my things in a cloakroom ?No, you can't. When the Govenrment authorities set up the "Vigipirate" plan, they prohibited the existence of a locker room in the museum. May I bring my pet animal into the museum ?No, you can't. We are unable to accept pets inside the museum. The veterinary authorities prohibit animals from entering the museum because it houses living species. Is the museum accessible for children in pushchairs ?Yes, it is. The building is equipped with lifts that make moving around with pushchairs easy. Is the museum accessible for visitors with reduced mobility ?Yes, it is. A circuit especially adapted to people with reduced mobility has been set up. The upper levels are accessible by lifts so that the whole museum may be visited. End FAQ |
